I never turn down a chance to go to our local hardware store. Even if my husband only needs a few nuts and bolts, I tag along.
In 1850, August Trilling, a German immigrant, opened a general store on Pennsylvania Avenue in Sheboygan. He sold hardware, turpentine and whiskey among other “staples”. By 1911, Trilling moved to 9th and Michigan Avenue where the business remains to this day, 173 years later.
Stepping into Trillings is like walking into the past. Narrow aisles are piled high with merchandise. Hardware reigns, bins and bins of it. You can count on getting what you are looking for. The store is happy to sell you one screw or a carload.
I enjoy browsing all the aisles but am especially attracted to their paint section. A vast rainbow of paint colors and types guarantees that I can find any weird thing I’m looking for…like the exact color match for my chainsaw bear’s paint job.
Also high on my happiness list is their key service. They can duplicate almost any key. And when the finished key is handed over, the employee always gives a reminder to check it out right away and bring it back if it’s not a perfect fit.
So here is the key reason for the store’s amazing longevity…personal service. Trillings hires lots of people, and they are in the aisles ready to help. Plus, they understand plumbing, electrical wiring, home repairs and even gardening problems. My husband recently had a long conversation about the right way to seal up our leaky front door. We went home with a long piece of weatherstripping that fit like a charm.
When we were checking out that day, I noticed a 5-inch flat rock next to the cash register. On it was painted two funny crabs and the words, “Don’t be Crabby”.
I looked at our cheerful cashier and said, “I hope people haven’t been nasty to you.” To which she replied, “Most of our customers are great, but we do get some mean ones, so one of our employees painted the rock.” And then she added, “I think some people changed during Covid. They were locked in their homes and only thought of themselves for a year and a half…and they still can’t think of anyone else.”
In my opinion, anyone being crabby to these hard working, helpful employees should be told they cannot have the free bag of popcorn from the popcorn machine at the end of the checkout aisle.























